auravault Terms of Service

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Welcome to auravault. These Terms of Service (referred to as the "Terms") set out the rules that apply when you visit or otherwise interact with auravault's website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to be bound by them.

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1. Acceptance of Terms

When you access or use any service offered by auravault, you confirm that you have reviewed and understood these Terms, and that you consent to comply with them together with all applicable federal, state, and local laws and regulations of the United States. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on our website, you must be at least 18 years old or have reached the age of legal majority in the state where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are prohibited:
  • Committing fraud or submitting orders that are false or made without intent to purchase;
  • Deploying automated bots, scrapers, or other tools to harvest product details or pricing without our prior consent;
  • Attempting to breach site security, compromise our data infrastructure, or gain access to other users' accounts;
  • Reselling auravault products for commercial purposes without our express written authorization.
• Account Security: You are responsible for keeping your account login credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error is identified, auravault may correct the mistake and amend or cancel any affected orders before they are dispatched, issuing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payment data is encrypted using SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on auravault's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to auravault and is protected by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, auravault will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to auravault's support team for informal resolution.

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9. Changes to These Terms

auravault may update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: auravault
• Customer Support Email: [email protected]
• Customer Support Phone: 19856960612
• Physical Business Address: 212 E 14TH PL, LAROSE, LA 70373, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST